Privacy Policy – S9 Game Pakistan Data Protection

1Who We Are

S9 game operates the online gaming platform available at s9game.vin. This platform provides Casino, Slots, Live Casino, Fish Games, Sports Betting, VIP rewards and PKR-based banking services to registered adult players in Pakistan.

For the purposes of this Privacy Policy, s9 game is the data controller — meaning we are responsible for deciding how and why your personal data is collected and processed. We take that responsibility seriously and handle all player data in accordance with the principles set out in this document.

By registering an account on s9 game, you acknowledge that you have read this Privacy Policy and you consent to the collection and use of your data as described. If you do not agree with any part of this policy, you should not register or continue using the platform.

2Data We Collect

S9 game collects personal data through several channels — directly from you when you register and use the platform, automatically as you interact with the site, and from third parties such as payment processors during deposit and withdrawal verification.

Information You Provide Directly

• Registration details: Full name, date of birth, email address, phone number and chosen username.
• Identity verification documents: Government-issued photo ID (such as CNIC or passport) and proof of payment method ownership, requested when required for withdrawal processing or account verification.
• Payment method details: JazzCash or Easypaisa mobile numbers, Raast-linked account references, or bank account information provided for deposits and withdrawals. Full card or bank account numbers are not stored directly by s9 game — see Section 4.
• Communications: Content of messages you send to support, complaint submissions and survey responses.

Information Collected Automatically

• Device and browser data: IP address, device type, operating system, browser version and screen resolution.
• Session data: Login timestamps, pages visited, games played, betting activity, session duration and navigation patterns within the platform.
• Transaction data: Deposit and withdrawal amounts, payment method used, timestamps and transaction status.
• Cookie data: Session cookies and functional cookies as described in Section 5.

3How We Use Your Data

The data s9 game collects is used for the following purposes:

S9 game will not use your data for any purpose that is incompatible with the purposes listed above. If we ever need to use your data for a materially different purpose, we will notify you and obtain fresh consent where required.

Promotional emails and SMS notifications are only sent where you have opted in to receive them during registration or subsequently via account settings. You can withdraw your consent for marketing communications at any time by updating your notification preferences or contacting support.

4Payment Data and PKR Transactions

All deposits and withdrawals on s9 game are processed in Pakistani Rupees (PKR). The platform integrates with established Pakistan payment processors and mobile wallet providers — including JazzCash, Easypaisa, Raast and standard bank transfer systems — to handle financial transactions securely.

What S9 Game Stores

S9 game retains the following payment-related information on its own systems:

• The payment method type used for each transaction (e.g. JazzCash, Easypaisa, bank transfer).
• The mobile number or account reference associated with the payment method, for the purpose of routing withdrawals back to the correct account.
• Transaction amounts, timestamps and reference numbers for account history and dispute resolution.

What S9 Game Does Not Store

Full bank account numbers, card numbers, JazzCash PINs, Easypaisa PINs and other sensitive authentication credentials are processed directly by the respective payment provider and are not stored on s9 game servers. S9 game never has access to your mobile wallet PIN or bank account password.

Payment data is retained for as long as your account remains active and for a defined period thereafter as described in Section 7, in order to support dispute resolution and transaction history requirements.

5Cookies and Tracking Technologies

S9 game uses cookies and similar browser-based technologies on the s9game.vin platform. Cookies are small text files placed on your device that help the platform function correctly and remember your preferences between sessions.

Types of Cookies Used

• Essential cookies: Required for the platform to function. These include session authentication cookies that keep you logged in during your visit and security tokens that protect against cross-site request forgery. These cannot be disabled without breaking platform functionality.
• Functional cookies: Remember your language preferences, display settings and notification preferences so you do not have to reset them each time you visit.
• Analytics cookies: Used internally to understand how players navigate the platform — which pages are visited most, where sessions begin and end, and which features are used most frequently. This data is aggregated and anonymised and is used solely to improve the platform experience for Pakistan players.

What We Do Not Use

S9 game does not use third-party advertising cookies, social media tracking pixels or cross-site behavioural advertising technologies on the platform. We do not share cookie-derived data with external advertising networks.

Managing Cookies

You can manage or delete cookies through your browser settings at any time. Most modern browsers allow you to block or delete cookies for specific websites. Please note that disabling essential cookies will affect your ability to log in and use the platform normally.

6Data Sharing and Third Parties

S9 game does not sell, rent or trade your personal data to any third party for commercial purposes. Your data may be shared with third parties only in the following limited and necessary circumstances:

• Payment processors: JazzCash, Easypaisa, Raast and banking partners receive the minimum information necessary to process your PKR deposit or withdrawal. Each payment provider operates under its own privacy policy and data security standards.
• Identity verification providers: Where additional KYC (Know Your Customer) verification is required before a withdrawal is processed, your identity documents may be shared with a contracted identity verification service. These providers are bound by confidentiality obligations and use your data solely for verification purposes.
• IT and infrastructure providers: Cloud hosting, database and security service providers who support the technical operation of s9game.vin may have access to system data in the course of providing their services. All such providers operate under data processing agreements that restrict how they may use your information.
• Legal and regulatory obligations: S9 game will disclose personal data to competent authorities where required to do so by a valid legal order, court order or other lawful regulatory requirement. We will notify affected users of such disclosures where it is lawful to do so.

7Data Retention

S9 game retains your personal data for as long as your account remains active. Once an account is closed — whether by the player's own request or by s9 game — personal data is retained for a further defined period before being deleted or anonymised.

The reason for retaining data after account closure is to:

• Support resolution of any disputes or withdrawal requests that were pending at the time of closure.
• Maintain transaction records for financial reconciliation and audit purposes.
• Comply with any applicable legal, regulatory or anti-money laundering record-keeping obligations.

After the retention period expires, personal data that is no longer required for any of the above purposes is securely deleted or irreversibly anonymised so that it can no longer be associated with you as an individual.

Specific retention periods vary by data type. Transaction records are generally retained longer than session or behavioural data due to their relevance to financial dispute resolution. If you want to know the specific retention period applicable to a particular category of your data, contact support.

8Your Rights Over Your Data

As a registered player on s9 game, you have the following rights over your personal data. To exercise any of these rights, contact support at [email protected] with your registered username and a clear description of your request.

S9 game will respond to data rights requests within a reasonable timeframe. In cases where a request cannot be fulfilled — for example where legal retention obligations require data to be kept — we will explain the reason clearly.

9Data Security

S9 game implements technical and organisational security measures to protect your personal data against unauthorised access, loss, alteration or disclosure. These measures include:

• Encryption in transit: All data transmitted between your browser and s9game.vin is protected by TLS (Transport Layer Security) encryption. Look for the padlock symbol in your browser address bar when using the platform.
• Encrypted storage: Sensitive data fields — including identity documents and payment references — are encrypted at rest within s9 game's database infrastructure.
• Password hashing: Account passwords are stored using one-way cryptographic hashing. Even internal s9 game staff cannot view your password in plain text.
• Access controls: Access to personal data within s9 game's internal systems is restricted to staff with a legitimate operational need. Access is logged and reviewed regularly.
• Fraud monitoring: Automated systems monitor for unusual account activity, suspicious login patterns and payment anomalies in real time.

While s9 game takes robust steps to protect your data, no internet-based platform can guarantee 100% security against all possible threats. You also play an important role in keeping your account secure — use a strong, unique password, do not share your login credentials with anyone, and contact support immediately if you suspect unauthorised access to your account.

10Children's Privacy

S9 game is strictly an adults-only platform. We do not knowingly collect, store or process personal data from any person under the age of 18. Age verification is conducted during the registration process and may be repeated before withdrawal requests are processed.

If s9 game becomes aware that an account has been registered by a person under 18, the account will be closed immediately, any balance will be refunded to the originating payment method where possible, and all associated personal data will be deleted promptly.

If you are a parent or guardian and believe that your child has registered an account on s9 game, please contact support immediately at [email protected] with details so we can investigate and take appropriate action without delay.

11Updates to This Privacy Policy

S9 game may update this Privacy Policy from time to time to reflect changes in how the platform operates, new payment methods, updated security practices or other relevant developments. The date of the most recent revision is shown at the top of this page.

When material changes are made to this policy — particularly changes that affect how your personal data is used or shared — registered players will be notified via email or an in-platform notification before the updated policy takes effect.

We encourage you to review this page periodically so you are always aware of current privacy practices. Continued use of s9 game following the effective date of any update constitutes your acceptance of the revised policy. If you disagree with a change, you should stop using the platform and contact support to close your account.

12Contact Us About Privacy

If you have any questions, concerns or requests relating to this Privacy Policy or the way s9 game handles your personal data, please get in touch with our support team:

• Email: [email protected] — for all privacy-related queries, data access requests and erasure requests.
• Live Chat: Available through your account dashboard for faster responses to general account and privacy queries.

When contacting us about a privacy matter, please include your registered username and a clear description of your request so we can locate your account and respond efficiently. We aim to respond to all privacy-related enquiries within a reasonable timeframe.

For responsible gaming support, self-exclusion requests or account closure, visit the Responsible Gaming page or contact support directly.